бизнес в туризме и гостеприимстве на английском языке

ответить на вопросы теста:
1 Name the first step in the tour development procedure:
negotiations with suppliers, calculations and promotion
a tour starts with calculation and promotion
the tourists are asked to leave the place of destination
a tour begins with an idea

2 The negotiations about the system of discounts help to find out who will …
speak about different destinations
promote the tour and pay for it
give the best prices and how much they will be
give the discounts and how much the discounts will be

3 The major problems discussed during the stage of negotiations are …
tickets to the exhibitions
admission fees
the type of accommodation, the meals provided, the length of stay and the cost of the tour in general
prices for tickets to the museums

4 The tour planner maintains good relationships with suppliers in order to…
fill in the tour package with all its components
be able to travel well
communicate with a lot of people
fill in the tour package with insurance

5 The tour operator arranges:
transportation, hotel accommodations, and other services
selling of the tour
overnight shifts
talking over the telephone

6 What’s the distinction between a tour operator and the travel agent?
they sell tours to each other
a tour operator or wholesaler sells tours at the retail level and a travel agent sells tours at the wholesale level
a tour operator sells tours at the wholesale level and a travel agent sells tours at the retail level
the distinction between a tour operator and travel agent is great

7 What is the difference in functioning between retail travel agents and tour operators?
retail travel agents sell packages through tour operators
the tour operator never sells packages through retail travel agents
retail travel agents always sell packages through wholesalers
the tour operator sells packages through retail travel agents

8 What do travel agents provide for tourists in general?
the validity dates and other necessary information
prospective travellings
the costs of the tour
all the necessary information on the itinerary and amenities of the tour

9 How do the tour operators benefit from bulk buying?
they get better itineraries
they get profits
they get reduction
they buy overseas cruises

10 The tour operators use the ABC guide in Great Britain as it informs them…
on hotels
on international telephone, telex and times
only on overseas touring holidays
on skiing resorts

11 What is confirmed for the traveller?
Accommodation at a restaurant or apartment
Accommodation at home, villa or apartment
Accommodation at a villa or in a big town
Accommodation at a hotel, villa or apartment

12 What is arranged for the traveller?
arrivals at the airport
visiting unique places
only accommodation in an apartment
flight reservations, transport between airport and hotel

13 Spain is one of the most exciting tourist destinations of the world because…
here visitors find unique places to which they will always want to return.
it has excellent damp and cold climate
it has truly northern unbelievable landscapes.
it has wonderful Chinese cuisine.

14 What is central to Madrid life?
art and culture
its wonderful cuisine
the Prado museum
flight reservations

15 The most interesting sightseeing cities of Spain are …
Andorra and Lansarotte
Costa Bravo, Benidorm
Dali and Picasso
Barselona, Valencia, Seville, Granada

16 Ibiza's capital, Ciudad de Ibiza, was founded by the Carthaginians…
100 years ago
2,500 years ago
1000 years ago
years ago

17 Every regional tourism office promotes its area through …
travel agents only
transportation facilities
travel and trade shows, familiarization tours, TV, radio, newspaper
universities and colleges

18 Regional offices can provide the international traveller with …
radio and TV announcements
good mobile phones
toll-free numbers
an array of opportunities

19 Cooperat